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Replies for tickets on suppota
Reply to: tickets(404093)
Reply to: tickets(404402)
Hello,
Seems to be working in Troubleshooting Mode:
https://rtvzulthe.nl/wp-admin/site-health.php?tab=troubleshoot
Could you please try the instructions mentioned in this documentation (The best way to tell #1 and #2)?
Reply to: tickets(404410)
Of course the settings for the eventcard do include these element (visible). I have exported my settings, but cannot upload.
So here is the json (hope this helps) & thanks in advance for your support :
{”evcal_cal_hide”:”no”,”evo_header_meta_data”:”no”,”evo_rtl”:”no”,”evo_hide_shortcode_btn”:”no”,”evo_lang_corresp”:”yes”,”evo_login_link”:””,”evo_schema”:”no”,”evcal_schema_disable_section”:”everywhere”,”evo_remove_jsonld”:”no”,”evo_remove_jsonld_section”:”everywhere”,”evo_noevent_set”:”default”,”evo_noevent_btn_action”:”none”,”evo_noevent_link”:””,”evo_delete_settings”:”no”,”evo_disable_csv_formatting”:”no”,”evo_dis_icshtmldecode”:”no”,”_evo_email_encode”:”def”,”evcal_cal_gmap_api”:”yes”,”evcal_gmap_disable_section”:”complete”,”evo_gmap_api_key”:””,”evcal_gmap_scroll”:”no”,”evcal_gmap_format”:”roadmap”,”evcal_gmap_zoomlevel”:”12”,”evo_gmap_iconurl”:””,”evo_hide_location”:”no”,”evo_gen_map”:”no”,”evo_mapfull”:”no”,”evo_openinapp”:”yes”,”evo_geoOSM”:”no”,”evo_global_tzo”:”Europe/Paris”,”evo_global_tzo_s”:””,”evo_tzo_all”:”yes”,”evcal_cal_hide_past”:”yes”,”evcal_past_ev”:”today_date”,”evo_foot_tz”:”no”,”evcal_header_format”:””,”evo_usewpdateformat”:”yes”,”evo_timeF”:”no”,”evo_timeF_v”:””,”evo_timeF_tf”:””,”evo_show_localtime”:”no”,”evo_show_loct_on”:”no”,”evo_gmt_hide”:”yes”,”evo_eventtop_progress_hide”:”no”,”evo_hide_live”:”no”,”evo_ics_format”:”utc”,”evo_minute_increment”:”60”,”evo_time_offset”:””,”evcal_hide_sort”:”no”,”evcal_hide_filter_icons”:”no”,”evcal_sort_options”:[””,””,””],”evcal_filter_options”:[””,””,””,””,””,””,””,””],”evo_filter_color”:”no”,”evo_filter_hide_empty”:”no”,”evo_cal_theme”:””,”evo_theme_current”:”default”,”evcal_font_fam”:””,”evcal_font_fam_secondary”:””,”evcal_arrow_hide”:”no”,”evo_arrow_right”:”no”,”evo_dis_all_caps”:”no”,”evo_fte_override”:”no”,”evcal__ftec”:”ca594a”,”evcal_header1_fc”:”202124”,”evcal__fc2”:”202124”,”evcal__sot”:”B8B8B8”,”evcal__sotH”:”d8d8d8”,”evcal__jm001”:”ffffff”,”evcal__jm002”:”656565”,”evcal__jm003”:”656565”,”evcal__jm004”:”f5f5f5”,”evcal__jm006”:”656565”,”evcal__jm007”:”CFCFCF”,”evcal__jm008”:”656565”,”evcal__jm009”:”fed584”,”evcal__thm001”:”ffffff”,”evcal__thm002”:”ADADAD”,”evcal__thm001H”:”ffffff”,”evcal__thm002H”:”d3d3d3”,”evcal__jm010”:”737373”,”evcal__jm011”:”ffffff”,”evcal__jm010H”:”e2e2e2”,”evcal__jm011H”:”202124”,”evcal__jm01A”:”737373”,”evcal__jm01AH”:”ffffff”,”evcal_loader_001”:”efefef”,”evcal_loader_002”:”f5b87a”,”evose_1”:”202124”,”evose_2”:”ffffff”,”evose_4”:”9e9e9e”,”evose_5”:”cdcdcd”,”evosr_1”:”202124”,”evosr_2”:”F2F2F2”,”evosr_3”:”202124”,”evosr_4”:”3d3d3d”,”evosr_5”:”bbbbbb”,”evosr_6”:”f9d789”,”evosr_7”:”14141E”,”evosr_8”:”14141E”,”evosr_9”:”202124”,”evosr_10”:”ffffff”,”evo_001a”:”b4b4b4”,”evo_001b”:”ffffff”,”evo_tzoa”:”2eb4dc”,”evo_tzob”:”ffffff”,”evo_rep_1”:”fed584”,”evo_rep_1c”:”202124”,”evo_rep_2c”:”656565”,”evo_noe_1”:”ffffff”,”evo_noe_1c”:”202124”,”evo_noe_2”:”ffffff”,”evo_noe_2c”:”202124”,”evcal__evcbrb”:”d5d5d5”,”evcal__fc3”:”202124”,”evcal__fc3st”:”202124”,”evcal__fc6a”:”202124”,”evcal__fc6”:”202124”,”evo_ett_colorful_color”:”custom”,”evcal__colorful_text”:”ffffff”,”evcal__ett_borderleft”:”7px”,”evcal__bgc4”:”f1f1f1”,”evcal__bgc4h”:”fbfbfb”,”evcal__bgc5”:”fff6e2”,”evcal__bgc5h”:”ffecc5”,”fs_eventtop_tag_1”:”F79191”,”fs_eventtop_tag_2”:”202124”,”evcal__cancel_event_1”:”F79191”,”evcal__cancel_event_2”:”202124”,”evcal__cancel_event_3x”:”333333”,”evcal__cancel_event_4x”:”b0b0b0”,”fs_eventtop_est_0a”:”5bdaf7”,”fs_eventtop_est_0b”:”202124”,”fs_eventtop_est_1a”:”e3784b”,”fs_eventtop_est_1b”:”202124”,”fs_eventtop_est_2a”:”6edccd”,”fs_eventtop_est_2b”:”202124”,”fs_eventtop_est_3a”:”67ef78”,”fs_eventtop_est_3b”:”202124”,”fs_eventtop_featured_1”:”ffcb55”,”fs_eventtop_featured_2”:”202124”,”fs_eventtop_repeat_2”:”fed584”,”fs_eventtop_repeat_1”:”202124”,”fs_eventtop_completed_1”:”585858”,”fs_eventtop_completed_2”:”202124”,”evoeventtop_cmd_btn”:”237dbd”,”evoeventtop_cmd_btnA”:”202124”,”evoeventtop_live1”:”f79191”,”evoeventtop_live2”:”9a9a9a”,”fs_eventtop_clr18a”:”202124”,”fs_eventtop_clr18b”:”ffffff”,”evcal__fc4”:”202124”,”evcal_fs_001”:”18px”,”evcal__fc5”:”202124”,”evcal__bc1”:”fdfdfd”,”evcal__bc1_rgb”:””,”evcal__bc1in”:”f0e7d1”,”evcal_getdir_001”:”ffffff”,”evcal_getdir_002”:”888888”,”evo_ec_link”:”ef4040”,”evcal_gen_btn_bgc”:”620034”,”evcal_gen_btn_fc”:”ffffff”,”evcal_gen_btn_bgcx”:”620034”,”evcal_gen_btn_fcx”:”ffffff”,”evo_btn_2nd_bgc”:”d2d2d2”,”evo_btn_2nd_c”:”ffffff”,”evo_btn_2nd_bgch”:”bebebe”,”evo_btn_2nd_ch”:”ffffff”,”evcal_closebtn”:”f7f7f7”,”evcal_closebtnx”:”f1f1f1”,”evo_color_lb_1”:”202124”,”evo_color_lb_2”:”ffffff”,”evo_color_lb_3”:”cfcfcf”,”evo_color_lb_4”:”666666”,”evo_health_1”:”ececec”,”evo_health_2”:”202124”,”evo_health_3”:”202124”,”evo_health_4”:”e8e8e8”,”evo_live1b”:”202124”,”evo_live3”:”202124”,”evo_live4a”:”202124”,”evo_live4b”:”dcdcdc”,”evo_live5a”:”888888”,”evo_live5b”:”d6f5d2”,”evo_googlefonts”:”no”,”evo_fontawesome”:”no”,”evcal_css_head”:”no”,”evcal_concat_styles”:”no”,”evo_load_scripts_only_onevo”:”yes”,”evo_load_all_styles_onpages”:”yes”,”evo_dis_jqmobile”:”no”,”evo_dis_moment”:”no”,”evo_dis_jitsi”:”no”,”evcal__ecI”:”202124”,”evcal__ecIz”:”18px”,”evcal__fai_001”:”fa-align-justify”,”evcal__fai_002”:”fa-clock”,”evcal__fai_repeats”:”fa-repeat”,”evcal__fai_vir”:”fa-globe”,”evcal__fai_health”:”fa-heartbeat”,”evcal__fai_003”:”fa-map-marker”,”evcal__fai_004”:”fa-microphone”,”evcal__fai_005”:”fa-tachometer”,”evcal__fai_006”:”fa-link”,”evcal__fai_relev”:”fa-calendar-plus”,”evcal__fai_007”:”fa-ticket”,”evcal__fai_008”:”fa-calendar-o”,”evcal__fai_008a”:”fa-route”,”evcal__evo_faq”:”fa-question-circle”,”evo_etl”:”false”,”evcal_top_fields”:[””,””,””],”evotop_location”:”both”,”evo_widget_eventtop”:”no”,”evo_eventtop_customfield_icons”:”no”,”evo_showeditevent”:”no”,”evo_eventtop_style_def”:”_2”,”evo_eventtop_img_effect”:”def”,”evo_eventtop_org_link”:”0”,”evo_etop_tags”:[””,””,””,””,””,””],”evo_ftimg_height_sty”:”def”,”evo_ftimgheight”:””,”evcal_default_event_image_set”:”no”,”evcal_default_event_image”:””,”evo_locimgheight”:””,”evo_orgimgheight”:””,”evo_addtocal”:”all”,”evo_addtocal_slug”:””,”evo_ecard_lbs”:”def”,”evo_ecard_lbnav”:”no”,”evo_morelass”:”yes”,”evo_opencard”:”no”,”evo_card_http_filter”:”no”,”evo_card_loc_btn”:”yes”,”evcal_cmf_count”:”5”,”evcal_af_1”:”yes”,”evcal_ec_f1a1”:”civicrm-id”,”evcal_ec_f1a2”:”text”,”evcal__fai_00c1”:”fa-asterisk”,”evcal_ec_f1a3”:”yes”,”evcal_ec_f1a4”:”all”,”evcal_ec_f1a5”:”no”,”evcal_af_2”:”no”,”evcal_ec_f2a1”:””,”evcal_ec_f2a2”:”text”,”evcal__fai_00c2”:”fa-asterisk”,”evcal_ec_f2a3”:”no”,”evcal_ec_f2a4”:”all”,”evcal_ec_f2a5”:”no”,”evcal_af_3”:”no”,”evcal_ec_f3a1”:””,”evcal_ec_f3a2”:”text”,”evcal__fai_00c3”:”fa-asterisk”,”evcal_ec_f3a3”:”no”,”evcal_ec_f3a4”:”all”,”evcal_ec_f3a5”:”no”,”evcal_eventt”:””,”evcal_eventt2”:””,”evcal_ett_3”:”no”,”evcal_eventt3”:””,”evcal_ett_4”:”no”,”evcal_eventt4”:””,”evcal_ett_5”:”no”,”evcal_eventt5”:””,”evo_tax_ue_event_location”:”no”,”evo_tax_ue_event_organizer”:”no”,”evcal_mdt_1”:”no”,”evcal_mdt_name_1”:””,”evcal_mdt_img1”:”no”,”evcal_mdta_1_1”:”no”,”evcal_mdta_name_1_1”:””,”evcal_mdta_1_1_fv”:””,”evcal_mdta_1_1_v”:”0”,”evcal_mdta_1_1_ft”:”0”,”evcal_mdta_1_2”:”no”,”evcal_mdta_name_1_2”:””,”evcal_mdta_1_2_fv”:””,”evcal_mdta_1_2_v”:”0”,”evcal_mdta_1_2_ft”:”0”,”evcal_mdta_1_3”:”no”,”evcal_mdta_name_1_3”:””,”evcal_mdta_1_3_fv”:””,”evcal_mdta_1_3_v”:”0”,”evcal_mdta_1_3_ft”:”0”,”evcal_mdt_2”:”no”,”evcal_mdt_name_2”:””,”evcal_mdt_img2”:”no”,”evcal_mdta_2_1”:”no”,”evcal_mdta_name_2_1”:””,”evcal_mdta_2_1_fv”:””,”evcal_mdta_2_1_v”:”0”,”evcal_mdta_2_1_ft”:”0”,”evcal_mdta_2_2”:”no”,”evcal_mdta_name_2_2”:””,”evcal_mdta_2_2_fv”:””,”evcal_mdta_2_2_v”:”0”,”evcal_mdta_2_2_ft”:”0”,”evcal_mdta_2_3”:”no”,”evcal_mdta_name_2_3”:””,”evcal_mdta_2_3_fv”:””,”evcal_mdta_2_3_v”:”0”,”evcal_mdta_2_3_ft”:”0”,”evcal_mdt_3”:”no”,”evcal_mdt_name_3”:””,”evcal_mdt_img3”:”no”,”evcal_mdta_3_1”:”no”,”evcal_mdta_name_3_1”:””,”evcal_mdta_3_1_fv”:””,”evcal_mdta_3_1_v”:”0”,”evcal_mdta_3_1_ft”:”0”,”evcal_mdta_3_2”:”no”,”evcal_mdta_name_3_2”:””,”evcal_mdta_3_2_fv”:””,”evcal_mdta_3_2_v”:”0”,”evcal_mdta_3_2_ft”:”0”,”evcal_mdta_3_3”:”no”,”evcal_mdta_name_3_3”:””,”evcal_mdta_3_3_fv”:””,”evcal_mdta_3_3_v”:”0”,”evcal_mdta_3_3_ft”:”0”,”evo_event_archive_page_id”:”97”,”evo_event_slug”:””,”evo_ditch_sin_template”:”no”,”evo_textstr_sin”:”Evu00e8nement”,”evo_textstr_plu”:”Evu00e8nements”,”evosm_disable_ogs”:”no”,”evosm_1”:”no”,”evosm_loggedin”:”no”,”evosm_comments_hide”:”yes”,”evosm_hide_title”:”no”,”evosm_show_monthyear”:”no”,”evosm_etc_override”:”no”,”evosm_eventtop_style”:”immersive”,”evosm_ics_link”:”no”,”evosm_som”:”no”,”evosm_diencode”:”no”,”eventonsm_fbs”:”yes”,”eventonsm_tw”:”no”,”eventonsm_ln”:”no”,”eventonsm_wa”:”yes”,”eventonsm_pn”:”no”,”eventonsm_rd”:”no”,”eventonsm_copy”:”no”,”eventonsm_email”:”yes”,”eventonsm_header”:”no”,”evosm_rep_cur_def”:”no”,”evo_content_filter”:”evo”,”evo_settings_query_type”:”default”,”evo_sanitize_html”:”no”,”evo_dis_nonce”:”no”,”evo_com_method”:”endpoint”,”evo_cache_events”:”no”,”evo_restrict_csv”:”no”,”evcal_move_trash”:”no”,”evcal_delete_past_events”:”no”,”evcal_mark_completed”:”no”,”evcal_paypal_pay”:”no”,”evcal_pp_email”:””,”evcal_pp_cur”:”AUD”,”_evo_zoom”:”no”,”_evo_zoom_oauth_id”:””,”_evo_zoom_oauth_cid”:””,”_evo_zoom_oauth_csecret”:””,”_evo_zoom_key”:””,”_evo_zoom_secret”:””,”evoai_on”:”no”,”evoai_key”:””,”evoai_model”:”gpt-4o-mini”,”evoai_roles”:[””,””,””,””,””,””],”evosr_default_search_on”:”no”,”EVOSR_showfield”:”no”,”EVOSR_advance_search”:”no”,”EVOSR_default_search”:”no”,”evo_email”:””,”evo_desc_check”:”no”,”evo_debug_mode”:”no”,”evo_fusion_off”:”no”,”cmd_count”:1,”evo_ecl”:”{\”1\”:{\”1\”:{\”n\”:\”ftimage\”,\”h\”:\”\”,\”c\”:\”\”}},\”2\”:{\”1\”:{\”n\”:\”time\”,\”h\”:\”\”,\”c\”:\”\”}},\”3\”:{\”1\”:{\”n\”:\”eventdetails\”,\”h\”:\”\”,\”c\”:\”\”}},\”4\”:{\”1\”:{\”n\”:\”locImg\”,\”h\”:\”\”,\”c\”:\”\”}},\”5\”:{\”1\”:{\”n\”:\”location\”,\”h\”:\”\”,\”c\”:\”\”}},\”6\”:{\”1\”:{\”n\”:\”getdirection\”,\”h\”:\”\”,\”c\”:\”\”}},\”7\”:{\”1\”:{\”n\”:\”organizer\”,\”h\”:\”\”,\”c\”:\”\”}},\”8\”:{\”1\”:{\”n\”:\”addtocal\”,\”h\”:\”\”,\”c\”:\”\”}},\”9\”:{\”1\”:{\”n\”:\”evosocial\”,\”h\”:\”\”,\”c\”:\”\”}},\”10\”:{\”1\”:{\”n\”:\”gmap\”,\”h\”:\”y\”,\”c\”:\”\”}},\”11\”:{\”1\”:{\”n\”:\”virtual\”,\”h\”:\”y\”,\”c\”:\”\”}},\”12\”:{\”1\”:{\”n\”:\”health\”,\”h\”:\”y\”,\”c\”:\”\”}},\”13\”:{\”1\”:{\”n\”:\”learnmore\”,\”h\”:\”y\”,\”c\”:\”\”}},\”14\”:{\”1\”:{\”n\”:\”repeats\”,\”h\”:\”y\”,\”c\”:\”\”}},\”15\”:{\”1\”:{\”n\”:\”relatedEvents\”,\”h\”:\”y\”,\”c\”:\”\”}},\”16\”:{\”1\”:{\”n\”:\”evoet\”,\”h\”:\”y\”,\”c\”:\”\”}},\”17\”:{\”1\”:{\”n\”:\”evo_faq\”,\”h\”:\”y\”,\”c\”:\”\”}},\”18\”:{\”1\”:{\”n\”:\”customfield1\”,\”h\”:\”y\”}}}”,”evcal_af_4”:”no”,”evcal_ec_f4a1”:””,”evcal_ec_f4a2”:”text”,”evcal__fai_00c4”:”fa-asterisk”,”evcal_ec_f4a3”:”no”,”evcal_ec_f4a4”:”all”,”evcal_ec_f4a5”:”no”,”evcal_af_5”:”no”,”evcal_ec_f5a1”:””,”evcal_ec_f5a2”:”text”,”evcal__fai_00c5”:”fa-asterisk”,”evcal_ec_f5a3”:”no”,”evcal_ec_f5a4”:”all”,”evcal_ec_f5a5”:”no”}
Reply to: tickets(403724)
Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.
Reply to: tickets(403849)
How do I deselect the other options that are available in the pop-up?
I don’t want ”All” selected. The user is only subscribing to a specific event or event type. How can I just subscribe them to that event?
Also, when an event is created the system generates a uniqe event number / ID. But when users subscribe from an event, the ID is not being passed. Is there a way to capture the event ID when they subscribe?
Reply to: tickets(403724)
Hi, thank you for gettting me the previous version. Unfortunately, the issue has continued.
We installed immediately on staging, over course of 24 hours had no issues, did same on the main site, ran into issues a few hours in (realized the Constant contact plugin was active on main not test site) so disabled refreshed all and that solved the problem immediately. However, within a 2 days we got back to the issue of no calendar loading past the grey pro load box. If we go in and clear all caches (sometimes server cache) we can get it to load properly again.
We are having once per day having to do this to get that calendar to load. I had tried to resolve through all info could find here in support or any thread, to no resolve, finally thought issue started occuring same time as updated, so was hopeful that was resolution. But since now continuing, I’d like to ask for additional help.
Should I resubmit a ticket so can add the backend login information? Our calendar is used for state social services training, so just link to registration but we need it up as we get dozens of signups daily and get emailed frequently that calendar is done (people have to register for licenses etc.). happy to share backend, I haven’t updated plugin or done anything since reverting.
Will mention that the temp domain, was working everyday since the 18th, but isn’t now. May have stopped in the last day or two max, I had been checking everyday to see if it worked while the main site didn’t. Every setting etc. is the same, but this one took a week to stop, which is what we were at originally in Dec and Early Jan before it started being a daily occurance.
https://wordpress-706230-6224051.cloudwaysapps.com/ (can see on that main page it’s just stuck trying to load).
Reply to: tickets(404402)
Reply to: tickets(404093)
Reply to: tickets(404093)
New issue:
Geocoding Service: This API key is not authorized to use this service or API. Please check the API restrictions settings of your API key in the Google Cloud Console to ensure that all of the APIs and services you need to use are correctly specified in the list of enabled APIs. For more information, see https://developers.google.com/maps/api-key-best-practices. For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key





