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Replies for tickets on suppota

Reply to: tickets(336116)

Hi.
Any news?
It’s taking a really long time to solve the problem.
Are you gonna make something about it?

Thanks

Reply to: tickets(341915)

I purchased it using a different email address.
I have logged into my Eventon account and changed the email address now to satisfy your suspicions.
Can you help me resolve the issue now please?

Reply to: tickets(341869)

Okay, I rolled my site back to when it works, and it appears there is a conflict with the new ACF Pro plugin and Eventon.  My theme is heavily integrated with ACF, so not sure what do to.

Reply to: tickets(341869)

It still is not working.  I cleared the cache, and disable plugins.  I updated browser, all plugins, and wordpress.  It just sticks on the current month.

Reply to: tickets(341915)

Would you mind sending us the order ID for this addon purchase from myeventon.com, because we do not see this addon as purchased using your email address in our system. Thank you!

Reply to: tickets(341247)

Hello Artem,

I have Ashan, in another ticket, asking to update ticket addon (2.2.7) because of an other error. If i downgrade EventON to 4.5.4 will i be able to update ticket addon to the last version? Because in changelog, v 2.2.6 requires EventON 4.5.9.

As i said before, i had to downgrade ticket addon to a previous version, that i still had in my computer (2.2.3). Because 2.2.6 was deleting the SKU that i choosed. Updating EventOn to 4.5.9 and ticket addon to 2.2.7, will solve the SKU deleting question and also the time question?

As you can see from the next image, events starting in April are with GMT +01:00, but before April are with GMT+00:00. I have every setting on wordpress and eventon with GMT +00:00. Also, all my events (before and after April), individually, are with GMT +00:00.

Thank you,

Reply to: tickets(341994)

Hello Roberto,

We have received your message. Could you please provide us with the addon order number?