Reply to: tickets(409872)

Thank you we can replicate this issue as well. we will get this resolved and get a new update out for eventON it will be the 5.0.13 version. Much appreciate your patience!

Reply to: tickets(409759)

I did a manual pass reset and here is your temp pass: FMHK3CX2Y(x8FGJh3kqFnwKh

Please try this, it should work. We have tried it on our end and it works for us. 

Sincere apologies for the inconvenience! 

Reply to: tickets(410090)

Hi,

Thank you for confirming that version 5.0.13 patches the security vulnerabilities.

I am attaching the security audit report you requested (planconpeques-com-2026-07-06-112148-1-8.JPG) so you can see exactly what was flagged.

Regarding the licenses, contrary to the screenshot you sent, both the CSV Importer and Full Cal add-ons are already showing as ACTIVATED with valid licenses on my end. I have attached a screenshot of my dashboard confirming this (EventOn Addons & Licenses.png).

The problem now is that I cannot update EventON to 5.0.13. I logged into my account at myeventon.com to download the new version, but as you can see in the other attached screenshot (EventOn Downloads.png), the latest version available in my ”Available Downloads” section is still 5.0.12.

Could you please make version 5.0.13 available in my account or provide a secure download link so I can apply the security patch immediately?

Thank you,

Ana

Reply to: tickets(406932)

Can we check wp-admin > Appearance > Theme Editor?

Or could you allow more overall access to wp-admin? I can only see:

Reply to: tickets(384858)

Hello,

I cannot check wp-admin of the website because of:

Do you have some kind of firewall installed? Could you whitelist my 87.217.108.127 ?

About the variations issue. Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(410090)

Hello,

Both CSV Importer and FullCal add-ons aren’t activated on your website:

I recently ran a security audit on my website…

After you updated to 5.0.13 or before?

…including an unauthenticated SQL injection (CVSS 9.8)

 Could you send us the report?

5.0.13 should fix all previous security issues.

Reply to: tickets(409364)

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!