Thank you we can replicate this issue as well. we will get this resolved and get a new update out for eventON it will be the 5.0.13 version. Much appreciate your patience!
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Replies for tickets on suppota
Reply to: tickets(409759)
I did a manual pass reset and here is your temp pass: FMHK3CX2Y(x8FGJh3kqFnwKh
Please try this, it should work. We have tried it on our end and it works for us.
Sincere apologies for the inconvenience!
Reply to: tickets(410090)
Reply to: tickets(410090)
Hi,
Thank you for confirming that version 5.0.13 patches the security vulnerabilities.
I am attaching the security audit report you requested (planconpeques-com-2026-07-06-112148-1-8.JPG) so you can see exactly what was flagged.
Regarding the licenses, contrary to the screenshot you sent, both the CSV Importer and Full Cal add-ons are already showing as ACTIVATED with valid licenses on my end. I have attached a screenshot of my dashboard confirming this (EventOn Addons & Licenses.png).
The problem now is that I cannot update EventON to 5.0.13. I logged into my account at myeventon.com to download the new version, but as you can see in the other attached screenshot (EventOn Downloads.png), the latest version available in my ”Available Downloads” section is still 5.0.12.
Could you please make version 5.0.13 available in my account or provide a secure download link so I can apply the security patch immediately?
Thank you,
Ana
Reply to: tickets(406932)
Reply to: tickets(384858)
Hello,
I cannot check wp-admin of the website because of:
Do you have some kind of firewall installed? Could you whitelist my 87.217.108.127 ?
About the variations issue. Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
Reply to: tickets(410090)
Reply to: tickets(409364)
Reply to: tickets(409364)
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Reply to: tickets(409112)
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at EventON WordPress Page OR EventON > My Account > Downloads. Your review helps us a lot in continuing EventON improvements!












