Reply to: tickets(335559)

In order to request a refund, please create a new ticket under Billing & Accounts and be sure to include the order ID for which you need a refund for and the reason for requesting a refund.

Reply to: tickets(335687)

Unfortunately, no images have been attached. Could you upload it to imgur or similar website and then send us links?

Reply to: tickets(336863)

Our test server has

PHP version

8.2.13 (Supports 64bit values)

Seems to be working completely fine.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Reply to: tickets(337009)

It seems that you need to resize the window to load the map.

Do you have similar issue with the event on our test server?

https://dev2.myeventon.com/events/vrt-2/

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Reply to: tickets(337066)

1. When a repeating event is activated, the date of “next event” is wrong too. (in front end)

2. In my country the Daylight Saving Time (DST) is not apply anymore since Sunday, October 30, 2022. was the last time change. (Mwxico)

3. The repeating events since April change to (GMT-5:00) and this is wrong… i need keep this in (GMT-6:00)

Reply to: tickets(336676)

Hello Ashan,

your account was still active. I updated the password (username: EventON password: miuG!12/-) last is –

yes date was correct. Both full cal and daily cal were working great before update.

now we are only using daily and removed the days strip.

email are still not sent after a RSVP but were sending perfectly before.

Reply to: tickets(337031)

Hello,

Usually this is because of memory limit. Please try

Increasing the WordPress Memory Limit

OR

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(336599)

Seems to be working on our test site:

https://dev2.myeventon.com/test-293/

Repeating Event:

https://dev2.myeventon.com/events/rep-5/var/ri-3.l-L1

I also noticed that in the shortcode you have an additional quote that shouldn’t be there:

…nexttogrid=”yes” ” jumper=”yes”…

Could you try removing it?

If it’s not going to work, please send us wp-admin access to your site as a private message for us to further assist your situation.