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Replies for tickets on suppota

Reply to: tickets(291527)

Hi, I am trying to add it (TAGS field) into the very TOP of the EVENT TOP designer, but as soon as I SAVE it, the FIELD get removed and it is NOT BEING SAVED -using EVENTON 4.5.5 super latest version-

Please need help so that I could display: postponed and cancelled events.

thanks.

 

Reply to: tickets(336328)

Ashan,

On dev2 it doesn’t show icons at all?

https://dev2.myeventon.com/events/org-7/

Could you check?

Reply to: tickets(336328)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(336232)

Sorry for the delay. When a user submits an event, it gets assigned to them, so they can see them in Action User Event Manager.

Did you assign events to Lexi according to this guide?

https://docs.myeventon.com/documentations/assign-users-events/

Can we login as her?

Please check and let me know.

Reply to: tickets(336019)

Could you downgrade while we are working on this?

4.5.4 can be found here:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/01/12035959/eventON4.5.4.zip

Reply to: tickets(336015)

We are sorry for the delay. Could you downgrade while we are working on this?

4.5.4 can be found here:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2024/01/12035959/eventON4.5.4.zip

Reply to: tickets(298422)

We are sorry for the delay. Unfortunately, since this is related to a third-party theme/plugin we need to more time to figure it out.