Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hi, I am getting very worried about the lack of resolution for this issue… I’ve had this product for almost a month and I haven’t been able to use it yet because it takes your team so long to respond to my requests. I can’t publish this website without the calendar function working correctly. I’m really frustrated that you are delaying so long between replies. This should be a simple fix – I purchased an upgrade to be able to automatically import an ics calendar, so if this is a legit product then there should be an easy fix. Since you’ve left me hanging for a month, though, I’m beginning to wonder if this is a legitimate product or if it’s fraudulent. Please fix this immediately. I have been waiting long enough and I need to either resolve this issue or move on to a different product. Thanks.

It seems that the error in debug.log is related to your custom RSVP email template:

https://jhanaloft.com/wp-admin/admin.php?page=wp_file_manager#elf_l1_d3AtY29udGVudC90aGVtZXMvaGF0aGEtY2hpbGQvZXZlbnRvbi90ZW1wbGF0ZXMvZW1haWwvcnN2cA

Could you update it?

Hi, I did what you suggested, but I’m not sure it made any difference. I will keep an eye on event data and let you know.

Hello,

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

We are sorry for the delay. Ashan will check this ASAP.

Hello,

Thank you for the info!

Which version of the add-on are you referring to? 1.0?

It’s been a month and I still don’t have an answer here. I have daily events and if someone is checking in from a past or expired event it needs to reject and not check them in. Any help here?

Note:

I just realized that, apparently, when you are logged-in the events are NOT loaded. When you’re logged out, you can see them! Weird.