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Replies for tickets on suppota

Reply to: tickets(332029)

Hello.
I have been waiting for 3 days for someone to help me.
I have a store closed for a week because of a bug in a plugin that has cost me 300€.
Can someone please help me to fix it?

Reply to: tickets(332399)

Hello Ashan,

thank you for your reply!

Yes, the versions you mentioned are correct. And both installations are on the same server. Attached you will find the server environment for both sites.

I need to mention though that the staging is not the exact copy of the prod, because we are testing some other stuff elsewhere. But because I’ve deactivated already all the plugins and the problem remains, I doubt at this point, that other plugins are conflicting. Here is a video I just made with all the plugins deactivated (except query monitor) and only with the parent theme https://www.dropbox.com/s/556ph07vx2jz6j5/eventon.mov?dl=0.

The wp_query option indeed makes a huge performance impact… it basically solves the problem. The thing is that the client has a lot of older events, which are repeating monthly or weekly. If I choose the one year query, I don’t see the events anymore.

What are your thoughts on that?

 

 

Reply to: tickets(332576)

Hi again,

Just one small other problems, I cant seem to change the title of “Ticket Section Title”, I need it changed to “Book Now”. Please see attached.

 

Thanks

Reply to: tickets(332525)

When I checked I was logged in with the desktop computer. There everything was displayed.

When I checked on mobile device I was not logged in. There the events list was incomplete.

Now the events seem to show up on every device.

Unfortunately a new issue occured: All the font and Appearance settings of the calendar are gone. The Primary and secondary font is still set on ‘sairasemibold’ but since 2 days the calendar is displayed in an other font family and color. I added the font with “@font face”. The directory is https://frankfiess.de/wp-content/fonts/.

Look forward to your helpful advice.

 

Reply to: tickets(332576)

Hi,

I did manage to get the Contact Form 7 shortcode added but we have couple of issues.

Firstly, when you click “Submit” it does send the email but it then takes you to a blank page, rather than staying on the same page and give you the contact form 7 sent message?

Also we do not want this contact form on every event, we want to choose which events it shows for. If an event does not have tickets (tickets are turned off) then the form is sent to make a reservation.

 

FTP

Username: tempeventon@theoldfoundryvenue.co.uk

Password:  rgyvtuk4xm

Server:  ftp.gb.stackcp.com

 

Thanks you.

Reply to: tickets(332354)

No, it does NOT, even when I import a single item. But whatever. Looking at how you guys handle bug reports, no wonder that the plugin, and probably all its add-ons, are so messy and buggy.
You are free to close this ticket if you don’t want to deal with it. I’ll take it from here.

Reply to: tickets(332351)

Hi Ashan – I think cache is a dead end, unrelated. I just posted “Happy Thanksgiving” test event for 11/22. It didn’t *show* until I made the end time after 4pm LA time (it’s almost 6pm now). I think for some reason instead of hiding events at midnight that it’s hiding them at 4pm (if they are scheduled to end by 4pm). My theory is that “Happy Thanksgiving” will be hidden at 4pm tomorrow (11/23).

Reply to: tickets(332191)

Weird – here is the login again

UN: temp

PW: lkDiH^6tXX3U1Cp49dsvw8uh

Let me know what you find and thank you!