Reply to: tickets(329272)

the problem is visible on the main multisite website.
– create a page
– edit with ELEMENTOR
– the left panel never loads (eternal wheel) see image

 

below the email from ELEMENTOR support team

Hi again,

Thank you for your patience with this.

I have checked for plugin conflict and noticed that the issue is caused by third party plugin: “EventON” when this plugin is disabled the page loads correctly.
Please check the short video I created for you:
https://www.loom.com/share/ffd42557c82947c3b7699caa48be121c?sid=ed526c3f-f880-4277-899f-b9477293ff72

As we do not support themes and third-party plugins, we highly recommend that you report this issue to the support team for this plugin so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.

I’ll go ahead and close this ticket for now, but if you encounter any other issues, don’t hesitate to open a new one. Our team of support agents will be more than happy to assist you. If however, you have more questions about this issue please feel free to reply to this email and I will gladly assist you.

Have an amazing day.

Best regards,

Stefan Boskovic

Reply to: tickets(323239)

Hello Nancy kindly try the latest version 4.5.2 where we moved into the new S2S OAuth verification for zoom into eventON. 

Reply to: tickets(328983)

Here’s the error:

[16-Oct-2023 20:06:01 UTC] PHP Fatal error:  Uncaught Exception: Invalid product. in /var/www/html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php:167

Stack trace:

#0 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): WC_Product_Data_Store_CPT->read()

#1 /var/www/html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-product.php(138): WC_Data_Store->read()

#2 /var/www/html/wp-content/plugins/woocommerce-product-bundles/includes/class-wc-product-bundle.php(137): WC_Product->__construct()

#3 /var/www/html/wp-content/plugins/woocommerce-product-bundles/includes/admin/meta-boxes/class-wc-pb-meta-box-product-data.php(230): WC_Product_Bundle->__construct()

#4 /var/www/html/wp-includes/class-wp-hook.php(310): WC_PB_Meta_Box_Product_Data::bundle_type_options()

#5 /var/www/html/wp-includes/plugin.php(205): WP_Hook->apply_filters()

#6 /var/www/html/wp-content/plugins/woocommerce/includes/tracks/events/class-wc-products-tracking.php(244): apply_filters()

#7 /var/www/html/wp-content/plugins/woocommerce/includes/tracks/events/class-wc-products-tracking.php(261): WC_Products_Tracking::get_possible_product_type_options_ids()

#8 /var/www/html/wp-content/plugins/woocommerce/includes/tracks/events/class-wc-products-tracking.php(313): WC_Products_Tracking::get_product_type_options()

#9 /var/www/html/wp-includes/class-wp-hook.php(310): WC_Products_Tracking->track_product_published()

#10 /var/www/html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()

#11 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action()

#12 /var/www/html/wp-includes/post.php(5474): do_action()

#13 /var/www/html/wp-includes/post.php(4767): wp_after_insert_post()

#14 /var/www/html/wp-content/plugins/eventon-tickets/includes/class-functions.php(124): wp_insert_post()

#15 /var/www/html/wp-content/plugins/eventon-tickets/includes/admin/class-admin-ajax.php(98): evotx_functions->add_new_woocommerce_product()

#16 /var/www/html/wp-includes/class-wp-hook.php(310): evotx_admin_ajax->save_event_settings()

#17 /var/www/html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()

#18 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action()

#19 /var/www/html/wp-admin/admin-ajax.php(188): do_action()

#20 {main}

  thrown in /var/www/html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php on line 167

It seems that there is an issue with woocommerce-product-bundles plugin. Could you disabling it?

Reply to: tickets(327645)

It is extremely frustrating to go back and forth like this for literally years when my issue could probably be addressed in a short phone conversation.

Also, I noticed I had about 4 plugins that needed to be updated.  Previously, they would not automatically update, but at least I’d get a notification in WordPress that a new version was available.  Is that no longer the case?  If not, that’s a huge issue in trying to keep my plugins updated.

I tested my site with a different theme and apparently, there’s a conflict.  I use Salient.  Is there any way you could give me more specifics about what would be creating the shopping cart addition conflicts when using variations as separate tickets so I can pass it along to their tech support?

Reply to: tickets(329264)

Hello,

I cannot find 175625 among your purchases. Could you please also send us your email address associated with the order?

Reply to: tickets(328130)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at myeventon/my-account!. Cheers!

Reply to: tickets(329242)

The purchase code is a663233b-6cca-4ecb-9d07-70342da5454e.  The envato username is amastro and the email is amastro@gmail.com.  I’m afraid I can’t share access to the site itself, but I’d be happy to do some kind of screenshare with you instead to help troubleshoot it if that would work for you.  Or if there is any info from the site you’d like me to send you please let me know.

Reply to: tickets(328983)

  1. Thank you for your help so far
  2. Using the WP cred’s I provided, you guys dont see the debug log file?