Hello,
Thank you for your reply. However, I don’t understand how updating the PDFer addon would solve the issue we’re facing. Our problem is not related to the PDF generation, but to EventON tickets that sometimes do not sync correctly with WooCommerce after a customer places an order.
When we open the order in WooCommerce, the EventON ticket information is missing — we cannot see the participant’s name, email address, or phone number. The ticket field appears empty, even though the order was completed successfully.
This issue did not exist before the update, and it’s now causing major tracking problems for our training sessions.
Please explain the correct procedure to fix this bug and let us know why updating the PDFer addon would have any impact on ticket data synchronization.
We have been paying for your plugin and addons for many years, and we are increasingly experiencing bugs. We kindly ask you to take this issue seriously and provide a proper fix as soon as possible.
Best regards,
Additional information:
As shown in the attached screenshot, in the “Configure” section, the price is displayed as 3 instead of 3900.
I use Flywheel for hosting. I dont think i can give FTP directly. I can create a flywheel account collaboration? What email address should that go to to do so?
Thank you for letting us know. It is happening because the nonce key is different than what was created on page load. I have temp disable nonce. We are going to use different method in the next version.
It should work fine now.
If this happen again, in the next version look for a setting in
EventON Settings > Advanced Settings > Disable Nonce verification.
Glad to hear Andy!
We would really appreciate if you could take few minutes to review Advent calendar addon from — https://www.myeventon.com/my-account/downloads/
Kind Regards!!
If you have any other issues you know where to reach us 🙂
Patrik I am terribly sorry my friend we were not able to help you completely. I have gone ahead and refunded you for the order of CSV addon. We are planning to do a big update to CSV addon and we are hoping to iron out these issues in that.
Do lets us know if you have any other issues.
Kind Regards,
Jason
So I tried that and received 33 failed attempts. That solution did not work. Please advide
Ashan,
Can we refund CSV Importer #215883?
Reply to: 398874
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.
