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Ashan,

Could you check:

Reply to: 325539

[Replyto/325540]

Hello Travis Dees,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Perfect! If you have any further questions or concerns please create a new ticket.

It seems that this one as well as https://helpdesk.ashanjay.com/ticket/locations-display-twice-in-filters-on-weekly-view-addon/ are both fixed now.

Do you need our help with anything else or can I close the ticket?

Hello,

Can you please send us a direct link to where the actual issue is happening?

It seems that there is an issue with the theme or a third-party plugin. We need to check HTML structure and CSS styles.

It’s orange on my side:

Could you send us a screenshot?

we’ve had a problem for a while where all featured events dont always show.

Since this is your main issue, I suggested you to update EventON, because usually, the old version is the main reason for any issue.

Additionally, our events page is now showing the events for a single month with a option to change month. and then a full list of all other events on a page

Sorry for not specifying, but these two questions are basically the same. In order to fix both I suggested to use Event Lists shortcode:

[add_eventon_list number_of_months=”12″ hide_empty_months=”yes”]

and is there a limitation to how many events we can show?

My answer: Please use event_count=”4″ to limit the amount of events.

This is the shortcode you need to show all events + Load More button:

[add_eventon_list number_of_months=”12″ hide_empty_months=”yes” event_count=”4″ ]

I should’ve specified that you can change number_of_months to show more months. If you go to Shortcode Generator and find Event Lists shortcode, this is the first option:

What can we do to ensure that all featured events are showing first

This can be fixed by adding ft_event_priority=”yes” to your shortcode. Please take a look at my answer from my previous message.

I also read this again and it seems that you want to show a list of only featured events and then another list of regular events, correct?

The only way to filter featured events is to use Event Type:

https://docs.myeventon.com/documentations/confused-event-type-categories/

Create a new category and then assign it to featured events. Now you can filter them by following the guide above.

My question: Could you send us link to some events that aren’t visible?

I didn’t receive any examples of featured events that aren’t visible so we can recreate the issue on our test server and fix this.

…‘settings and data management’ option…

Could you send us a screenshot of the settings? Did you enable it or disable it before updating? Also which version did you update EventON from?