Archives: Replies

Replies for tickets on suppota

Reply to: tickets(319793)

I think this is related to Redirect plugin. Is it possible to disable it for some time for a test?

Reply to: tickets(320729)

Thank you very much for the info! We will look into this.

Do you need more help with this or is it resolved for now?

Reply to: tickets(322310)

Hello,

Could you tell us more about why the add-on didn’t work for you? Maybe we can help.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(320211)

Please take a look at

https://dev2.myeventon.com/events/test-65/

Maybe your theme adds the second title?

Reply to: tickets(322223)

I’m sorry but this is not the solution.

I completely understand what you’re trying to say; the order have to be completed in order to get “Ticket Holder Details” on email.

But this is not true. Because we always got “Ticket Holder Details” on email with On Hold, Processing, Failed etc.

So we always have this ticket detail on any kind of orders. It doesn’t have to be completed.

I have attached our screenshot, that our customer used Bank Transfer and the order was in On Hold (not Completed), and we still got the “Ticket Holder Details” on email.

So please re-look into it again and solve this issue.

Reply to: tickets(319875)

can this also not been build in? because people are now taking advantage of our cart by refreshing the page and ordering the cheaper ticket again instead of the introducee ticket.

Reply to: tickets(319793)

I have refreshed permalinks to temporarily fix this problem, so you may not be able to see the 404 error yourself at this moment.

However, if you check back later the same problem will likely occur.