Archives: Replies

Ok there is a big misunderstanding here about the sold individually functionality. This functionality applies to the over all event ticket, not individual variation within the ticket. I am really sorry, problem is variations does not support the functionality you are assuming they would have. 

I sincerely hope you can find an alternative for the moment. We will keep this in our list of features for future implementation.

http://pcnw.org/wp-admin/

leverett@pcnw.org

WP12th&M2023

 

Let me know if this works and thanks!

Thank you for reporting this. It is more of an issue coming from tickets addon. We are going to update the tickets and booking addon possibly today or tomorrow with the fixes. Much appreciate your patience 🙂

Thank yu very much for reporting this. We got couple of other tickets with issues with seats and tickets recent update going to address those as well and will release an update as soon as we can with the fixes. Hoping in the next 2 -3 days 🙂

seems fine to me- perhaps clear your browser cache

But also the same with Rank Math SEO. Why is not a problem with Eventon. In normal pages, I have only one <title> and YOAST is also activated.

I don’t understand why in the normal pages I have only one title and when i put event on appear two <titles>

Do you have examples with the last version of EvenON and Yoast or Rank Math with only one <title>?

Can you send me, please?

 

 

 

Hi Artem, and thank you for the reply.

That was actually a part of a previous fix recommendation to create the missing category:

“Are you making sure the event types ID exists already?  If not the addon should create new event type and assign the event to it. “

I tried to get the tool to work by adding the category first, and then importing it.  Unfortunately, that didn’t change the result.  Ultimately, we wound up exporting the CSV, sorting by event_type, and manually deleting the non-relevant events.

That worked around the event type issue, but the CSV tool did not work reliably.  We tried importing the whole CSV, which was about 400 events, and it actually succeeded.  Except upon review more than 100 events were missing.  So we chopped the CSV into lists of 100.  That gave the same result, even after a successful import, not all of the events were in the tool that it said were imported.

This lead us through a tedious process of exporting the CSV from the destination site and comparing it to the original import, noting the discrepancies, and importing the events that were missed.  Even when we did this, the tool would miss events and we would repeat the process with events that it said were imported, but were not.  Eventually, we got all 400 events into the destination site.

All this said, I think you need to look for issues in the add-on.  We have several EventOn products, and they work very well, but the CSV import tool is definitely an outlier in our experience.  We did this by the book, and all within the EventOn universe, and still couldn’t get it to work reliably.  While we were able to use it, we were not able to rely on it.

Thank u,

• so how can i show only completed tickets in csv file? (I don’t want to see canceled, pending tickets)

 

On this website I tried to change WP_DEBUG parameters, but there are restrictions:

https://vcvstaging.flywheelsites.com/wp-admin/admin.php?page=wp_file_manager#elf_l1_Lw

Could you follow this guide to stop notices and warnings from appearing:

https://docs.myeventon.com/documentations/how-to-debug-for-php-code-errors/

Also, it seems that this website has old version of EventON:

http://vcvevents.flywheelsites.com/wp-admin/admin.php?page=eventon

Could you update it to 4.4.3?

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!