Archives: Replies

Hello,

For the Points Addon, please send in the order number.

As for the Eventon plugin, please contact Codecanyon, they should be able to help with that.

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Hi Ilario,

Please go ahead and create your own ticket so that we can be able to advise accordingly.

Hi Joseph,

Thank you for your message, I am going to assign this ticket to Ashan and he will be able to take it from here. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! 

the error message is

Heads up! The last email your site attempted to send was unsuccessful.

Email Source: EventON
Mailer: Other SMTP
SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: Requested action aborted: This mail account has sent too many messages in a short amount of time. Please try later.
SMTP code: 451 Additional SMTP info: 4.9.5

suggests your smtp can’t sent multiple emails all at once such as the admin receipt- the woocomerce ticket and the woocomerce order

I’d ask your server what their hourly limit is- you masy have throttling of your email enabled on your site which can reduce emails 

i wonder if changing the email within eventon>>>tickets to noreply@yoursite.com

and in wp mail smtp>>>settings unticking Force From Email would have any effect

may wish to update tickets to 2.2.1

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

and eventon

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

Please send us wp-admin access to your site as a private message for us to further assist your situation.

P.s. I see that RSVP points has the right option for our needs as well.

Do you think we may be able to assign points to RSVP when one of our users subscribe to one of our subscriptions..

We sell subscription with Woocommerce and PaidMembershipPro.

Thank you again