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Replies for tickets on suppota

Reply to: tickets(320399)

Hello, thank you for your answer. I can’t find where I can request a refund. The circuit redirects me to you … Thanks in advance

Reply to: tickets(320358)

Hello Artem,

That folder was the problem for spanish visualization.

I changed the name and it works.

Thank you so much for your support.

Reply to: tickets(320530)

sure, here are the allday events: https://wildwuchsnatur.shoprocket.at/ausbildungen/werde-zur-kraeuterfrau-1/  . I disabled the time in the event top bar because i have to show to the customer. So i attached a screenshot how it looks.

 

New problem with title and subtitle is here: https://wildwuchsnatur.shoprocket.at/workshops-naturerlebnisse/kraeuterwanderungen/

Why are title and subtitle in the same line? I attached them to the same column in the eventtop designer.

Reply to: tickets(319875)

okay thanks but is this only just the notice that people get or also they are not able to put it in there cart. Because i just tested it and i can add it still more times after i refresh.

Reply to: tickets(320593)

I believe the issue is in the sub title

We’ll review it and get in touch to verify the info

the apostrophie is causing the issue, so I have changed it to

“We will review it and get in touch to verify the info”

so its working again

Reply to: tickets(320593)

Ashan you can see the exact same effect on the dev site

https://dev2.myeventon.com/dfdf/

click the button the pop up has 3 black dots and no form exactly the same as the clients site

Reply to: tickets(320593)

This is a bug I can duplicate on the dev site- I will assign Ashan to this and he will get a fix very soon

Reply to: tickets(320438)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.