Archives: Replies

I just did some new tests and received emails immediately:

Are you still having issues?

Please let me know.

No issues on my side:

Could you try manually clearing your browser cache?

Please use

.evcal_list_a .evoet_cx .evcal_tz_time.tzo_trig, .eventon_events_list .evopop_top .evoet_cx .evcal_tz_time.tzo_trig { padding-top: 6px; }

Could you send us a link to the event you are referring to?

Hello,

Thank you for your messages!

I am going to escalate this ticket to account management to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Hello,

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Oh sorry forgot, I removed the lock plugin, it was something our previous developer installed and it wasn’t letting me unlock your account so I just disabled it. 

Hello, I updated the plugin and that might have fixed my event view, there are some odd visuals still happening when I hover over the event – we might be switching the view away from the full calender though.

Still having issues with the organizer view, I added a few social media link to my own listing: https://classes.alexandriaprofessional.com/mystaging01/event-organizer/katie-sauer/

Thanks for these steps. I also did a test email, and received it. However, when I do a test registration, the emails do not arrive. I installed an SMTP and followed the documentation for setup. This also did not resolve the issue. What next steps are there? 

not working. Still ”Loading Content” and white window….