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Replies for tickets on suppota

Reply to: tickets(398275)

Ashan,

Please check:

Short note: When I accidentally 

click on the X at the options a dialog is displayed, if I really want to delete it. Even if I click “No” it will be deleted.

The same on dev2.

Try clicking on “Delete Variation/Option” and then click on “No”. The variation/option will be deleted anyway:

https://dev2.myeventon.com/wp-admin/post.php?post=73031&action=edit

Reply to: tickets(398275)

If you enable “Sell Variations as separate ticket (Only when you have single variation type)”, only variations will be showing. And if you enable “Sell Price Options as Separate Tickets”, only options.

Short note: When I accidentally…

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Reply to: tickets(398483)

Hello,

Can Google Sheets import events in the csv format? You can download all events by going to EventON Settings > Download all eventON events. > CSV Format.

Reply to: tickets(397935)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Reply to: tickets(398323)

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Reply to: tickets(398252)

I believe this is related to outdated versions of EventON and Tickets add-on. Could you update both?

Please also update WooCommerce and WordPress itself.

Reply to: tickets(398397)

Thanks. 

Order #217341 (October 22, 2025, Event Lists & Items – Single Site) is the one that I am requesting a refund for  (the other order the same day, 217348, is the add on I want to keep) . 


Thanks, 

Scott