Archives: Replies

Perfect! Update will be available ASAP.

Hello,

Please take a look at these available options:

You can find them in the shortcode generator:

https://docs.myeventon.com/documentations/shortcode-generator/

Ashan,

Not sure what’s going on.

Exactly the same shortcode on their website:

https://xzib.com/test-2

and ours:

https://dev2.myeventon.com/36280-2/

But show completely different results. All their plugins are up to date.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

We didn’t make any changes on you website, just sent you the CSS code for you to use.

If you are trying to edit /events/ with Elementor that it’s not going to work since EventON uses it’s own template. The only way to change it is to use:

https://docs.myeventon.com/documentations/how-to-customize-events-archive-page/

Please follow this instruction:

PROTIP: If the /events page does not work due to theme/plugin conflicts, create a new page, call it “Events Directory” Insert eventon shortcode and use that as your main events page which will have a URL ending like /events-directory. This would be a perfect solution if you have conflicts with /events slug.

Hello,

Seems to be working correctly for me:

Could you go to EventON > Time Settings > enable Use UTC offset time globally on calendars?

Hello,

Can we somehow help you to change your mind? Could you tell us more about the product and what you didn’t like?

You can always cancel your subscription before the renew by following:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Hello,

Unfortunately we don’t grant refunds on renewals per our refund policy:

http://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/

Item 7 under 7.5 subscription renewal reminder emails. 

Our system sends out a reminder email 3 days before the renew.

Hi thank you for your quick support.

But after your check I lost completely pictures and also can’t access Elementor anymore.

Were there changes from your sides that still need to be reverted?