Replies for tickets on suppota
The admin account I sent you was an admin for only this site. This site is part of a multisite network, so I just gave that user full super admin access to the network.
The Health Check & Troubleshooting plugin is already installed – you will have access to it via the plugins panel now.
I”m encouraged to see that it does work as expected, and how it redirects, so Im hoping you can help us find what might be causing that link not to redirect to the meeting URL.
The error:
PHP Fatal error: Uncaught Error: Call to undefined function is_user_logged_in() in /www/htdocs/w00aca38/wp-content/plugins/wp-fastest-cache/inc/cache.php:823
Stack trace:
#0 [internal function]: WpFastestCacheCreateCache->callback(‘<!DOCTYPE html …’, 9)
#1 /www/htdocs/w00aca38/wp-includes/functions.php(5471): ob_end_flush()
#2 /www/htdocs/w00aca38/wp-includes/class-wp-hook.php(324): wp_ob_end_flush_all(”)
#3 /www/htdocs/w00aca38/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)
#4 /www/htdocs/w00aca38/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#5 /www/htdocs/w00aca38/wp-includes/load.php(1304): do_action(‘shutdown’)
#6 [internal function]: shutdown_action_hook()
#7 {main}
thrown in /www/htdocs/w00aca38/wp-content/plugins/wp-fastest-cache/inc/cache.php on line 823
I tried to import the file without the cache plugin, but still the same issue.
Could you please try the instructions mentioned in this documentation?
This whole ticket is private.
I created this test event:
https://www.networkmyclub.co.uk/events/test/
Made a test purchase and received these emails with correct time:
Which event can we test to see the issue?
Also try my event as well.
EventON 4.9.7: https://dev2.myeventon.com/surl/CC3c3vVLiBCq
Please downgrade while we are working on the issue.
Ashan,
Could you check:
The same on dev2:
https://dev2.myeventon.com/events/repeating-6/
You can hide it by going to EventON > Single Events > disable Show month, year header on single event header.
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Just to let you know, everything works on our test site:
https://dev2.myeventon.com/events/virtual/
Can I have access to Plugins, so I can install “Health Check & Troubleshooting” plugin?
It seems that it started working:
Could you check?
This whole ticket was private from the start.
The icon is visible on my side:
Could you try sending us a link to the event from your screenshot?
