Archives: Replies

Thank you for letting us know! The downgrading also works as an option.

Please make sure to clear your browser cache manually. And also your cache plugin, if you have one.

Hello,

We are still working on fixing all issues related to 5.0 and will release a new update for CodeCanyon ASAP.

Hello,

here is a patch fix that will fix it. Remove the “return;” value in the code.

Please send us wp-admin access to your site from “Access Info” box on right side menu, to further assist your situation.

need to have a look behind the scene to diagnose theres no errors in console

Patch fix worked perfectly. Closing ticket. Thank you! 

hi, here are the credentials: 

Username: support

Password: CivicMuseumSupport2025!

Website: https://hamiltoncivicmuseums.ca/wp-admin

Let me know how it turns out. Thanks

Hello Artem…Thank you for this assistance. I have submitted the account access information as you requested 🙂

Hi, 

Thanks for your reply. I have made the change but the issue still exists. See screen shot to check if I made the edit correctly.

Regards

Jim 

Hi Artem, ok thank you.  I was under the impression that the update to 2.5.7 would fix that as the changelog shows:

v 2.5.7 (2025-9-22) 
FIXED: event manager delete message getting cut off
FIXED: non-loggedin users submission form not working

Just making sure you are aware its still not working on 2.5.7 either.  Any ideas on a resolution time?  Just so I can update my client

Thanks for you help