Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Could you also update Tickets add-on?

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Ashan,

Please take a look at 

https://dev2.myeventon.com/events/book/

I enabled Tickets and Booking blocks, saved the event, then enabled repeating events. But booking blocks are still visible and can be added to Cart.

Hello,

There is some kind of issue with Booking add-on. Repeating events don’t support booking blocks, so they shouldn’t be visible on Event Card at all.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Ashan,

The same on dev2, but you need to save an existing event to see the issue.

For example, please check this event:

https://dev2.myeventon.com/wp-admin/post.php?post=73553&action=edit

I saved it with disabled “Show Event Duration”, it started showing, now enabling/disabling doesn’t change the visibility of “Duration”.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

I can confirm that v4.9.12 is still showing to be the latest version on CodeCanyon. And if should be v5.

I can confirm that did fix the issue. On CodeCanyon, where I purchased the plugin, v4.9.12 is still showing to be the latest version of the plugin.

Hello,

Do you have jumper_count in your shortcode?

Could you try adding to the shortcode or changing jumper_count=”6″?

Hello,

Please try this patch fix. remove the comma at the end.