Hello,

Could you send us a screenshot of the issue?

Thank you for your messages, I am also going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Could you go to EventON > Google Maps API > enable Disable Google Maps API: Google maps javascript file only (If the API js file is already loaded with another gmaps program)?

Ashan,

Please take a look at this video:

https://mount-shasta-events.com/wp-content/uploads/2023/02/Screen-Recording-2023-02-09-at-4.21.15-PM.mov

But I cannot recreate this. The customer says that maybe the issue is because of VPN.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

And could you tell us your version of Action User add-on? Make sure to update it if older than 2.3.1.

Also try installing https://wordpress.org/plugins/really-simple-ssl/

Mauro Santinato,

Please don’t post your private info in other customers messages since they can see them.

Could you go to CodeCanyon and make sure that your Support Subscription is renewed and active?

As for your issue. I went to EventON > Scripts & Styling > disabled Concatenate all eventon addon style files – Beta (Only supported addons). It seems to be working now correctly:

YESSSS !!!

Ashan Jay for President !

It seems that all is ok now…thank you very much !!!

Hi Artem,

unfortunately I do not see how to add a new ticket on my dashboard. I see only the ones I opened in the past

Here what I see.

Here the login info.

[REMOVED]

Hi Olivia,

I am trying to access your site but I am getting the error below

This site can’t be reached

chasingchildhooddoc.com’s DNS address could not be found. Diagnosing the problem.

• Try running Windows Network Diagnostics.

DNS_PROBE_STARTED

Please check if you are able to access the site on your end.

Hi Roman,

I can’t access your website, I am getting a 403 forbidden error. If you have enabled Geographical access restriction, I would advise that you disable it temporarily so that we can be able to take a look at the issue.