Archives: Replies

Hello,

I am not sure how did you update as CodeCanyon still have 4.9.12 version. Did you purchase the plugin from our own website?

Could you tell me more?

Hello,

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Hello,

Thank you for letting us know! We are currently looking into the issue.

Please try updating manually.

Hello,

Here is a patch fix that will fix it. Remove the “return;” value in the code.

Your website isn’t loading for me at all, I am afraid.

Could you try going to EventON > Advanced > try a different Select event calendar WP Query method?

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

Please check:

Reply to: 398290

I checked their website and their EventON license is activated.

Ashan,

It seems that the fix for 5.0 doesn’t work for FullCal:

https://dev2.myeventon.com/test-80/

I removed ux_val=0 from the shortcode, but it still doesn’t open events.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Please try going to EventON > Advanced > try a different Select calendar event content filter type.

Also try adding ux_val=”3a” to your shortcode to open events as Lightbox windows, but with AJAX.