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Replies for tickets on suppota

Reply to: tickets(296621)

Ashan,

The same on dev2.

Product:

https://dev2.myeventon.com/product/aaaaaaaaaaawoo-product/

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Reply to: tickets(296621)

Hello,

We are sorry for the inconvenience. Thank you very much for letting us know about this issue!

I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(295879)

WooCommerce only provides you with [woocommerce_checkout]. You cannot just show “Additional Information”.

This whole issue is all about the way Divi implements the checkout. They completely replace the original shortcode with their own. Please contact them, tell about the situation and ask if there is anything that can be done from their side.

Reply to: tickets(295879)

Or I have an idea for another solution (if you cannot re-create or fix on Divi’s shortcode). Instead of the whole checkout, [woocommerce_checkout], I want this ID code only (in attached). So that way, I can use my Divi’s checkout but replace a module only. I hope you understand and let me know your answer.

Reply to: tickets(295879)

It works with [woocommerce_checkout]. But I have to say I’m a bit disappointed of this solution because the design is completely different and I want to use my Divi’s design style.

Is there possible to re-create your current coding (from your guide) for Divi’s shortcodes or how to fix on Divi’s shortcode (you showed me the screenshot of Divi’s own checkout, maybe I can fix that?) ?

Please and thank you.

Reply to: tickets(296621)

We are very unhappy with your support. We have wasted time updating versions, updating plugins, etc, and nothing has been resolved.

Could you give us proper support please? We have sent you a fairly clear video of the incident. Thanks.

https://we.tl/t-5Z3GiqEO0J

Reply to: tickets(296056)

This Style code did did not reduce the padding nor delete the space line between the picture and the text line. I change the padding size to 120px – no change.

Reply to: tickets(296498)

You are very much welcome. If you have any other questions, please do not hesitate to create a new ticket.