Archives: Replies

see long video sorry

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
this will allow us to pin point if a plugin or theme is causing the issue

Okay….!

Login: https://my-charity.eu/wp-admin/

User: eventon2

Password: 1ZCXG3*#mZqg4q9tXBhltt$pa

Goal should be: There is an eventlist on the startpage with “TopEvents” = Ketegorie these events should open on a single page (because of Google)

After that there should be an extra page “Events” the events overview = here all events should be displayed. Also these events should open with an extra page

Problem: The primary information = location, time, additional information, etc… is missing.

Translated with DeepL

check if the plugin license is activated

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Hi Dave,

It seems to work with the update. I will test further and hopefully I will not need to get back to you. Weird that I couldn’t see there was an update on the plugins page..

/Morten

I sent Ashan an email that he has responded to- he is waiting on your  results of 1.1

Hi Dave,

Thanks for swift response. I did not know there was a newer version as it is not shown under the plugins. I have restored a backup on the site not from before I activated it. I have however set up a staging environment, where you can test the different things.

Here are the credentials: 

Staging site 

https://animationsfestival951.e.wpstage.net/ 

 

Http login: 

User: blogvault

Password: 69b65c37

 

Staging Login page 

https://animationsfestival951.e.wpstage.net/wp-admin 

 

Admin user: 

temp_user

nC%Yz4R8HMKGToGf@$2qE6!n

 

Subscriber user (for testing with user without admin rights) 

subscriber_user

Outw7DP2LRT&Ma%vVURtTr9&

 

Staging SFTP details: 

Username: 

bv_sftp_user

Password: 

483d56ee6d387e1d

Host: 

49.12.33.216

Port: 

1560

 

I will try to update the the wishlist plugin to 1.1 manually on the staging site and let you know if the problem persist. If there is still a problem I will let you know here, and then it’s probably a job for Ashan 🙂

I’ll let you know.

Hi Erika,

Please use the custom CSS code below to change the layout size

.tax-event_location .site-wrapper {

max-width: 1200px !important;

margin: 0 auto !important;

}

Add the code in Appearance > Customize > Additional CSS.

Hi Jason,

Please ensure that you have installed and configured an SMTP plugin. Here is one I would recommend.