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Replies for tickets on suppota

Reply to: tickets(287556)

Hi Dan,

Unfortunately, it seems you forgot to attach the image. Please send it so that we can take a look and advise accordingly.

Reply to: tickets(287523)

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(287523)

Is this the correct setting?

This setting is disabled.

Unfortunately still the old view without information, like venue etc….

Reply to: tickets(287525)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(285360)

So I noticed it is precisely at 4:50pm PDT local time (GMT-7) that events disappear for the day.

All our events for that day are set to end at 11:50pm.

It would seem that the timezone is being read incorrectly, however PDT (GMT-7) is set accordingly in settings. (see screenshots)

Essentially it is killing the events 7 hours early.

Could there be a simpler solution here?

Reply to: tickets(287454)

www.tylerareagays.com/login

username: calendarAdmin

password: calendarPassword123!

 

You have admin privledges.

~ Matthew