Archives: Replies

Hello,

I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

Please also send us a link to the event with the issue so we can recreate this on our test server.

Hello,

Your shortcode on our test server:

https://dev2.myeventon.com/31046-2/

Could you try following this guide:

https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/

Hello,

Please follow:

https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/

Also it takes a lot of time to load files from the theme and other plugins:

Hello,

Could you try going to EventON > enable “Remove JSON-LD data for events” and/or “Remove schema data from calendar”?

Hello,

Please also try following this:

You can either apply this patch:

https://docs.myeventon.com/patch-fixes/4-1-in_array-error/

Or go to EventON > EventTop > EventTop Main Day block fields > enable Event Day Name or any other you like.

We are going to include the fix to the next version.

Hi again,

Any progress on this issue?

Thanks

You are welcome. If you have any other questions, please feel free to create a new ticket.

Hi Simone,

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Hi Lukas,

The starting time will still display even if it is an All day event.

Hi,

Event tiles on my homepage are taking ages to load (8 tiles take 8 seconds). All events are set to open to event page so I don’t understand why it’s taking so long.

Shortcode is [add_eventon_el number_of_months=”12″ event_count=”7″ event_count_list=”yes” show_limit=”yes” show_limit_ajax=”no” tiles=”yes” tile_bg=”0″ tile_count=”4″]

Page is https://www.portnow.com.au/

Could you please look into this and possibly provide updated shortcode?

Thanks