Reply to: tickets(391993)

Gotcha that makes sense, if it was from duplicate seat chart with same seat slugs. Let me add event ids to the loop and get you updated code. 

Reply to: tickets(392239)

Currently when I look at your website. the image is maintaining its aspect ratio correctly. And lightbox is adjusting to hold image resized version with correct aspect ratio.

As for #1 — the idea is, you retain the user on the same tab/page instead opening multiple tabs. We will see if we can offer an option in the settings to choose whether to load lightbox version of Organizer information or open the organizer archive page — in the coming updates. 

Reply to: tickets(392742)

Yes we are going to add this exact code changes in the next version update to tickets addon so no need to worry my friend 🙂

Reply to: tickets(393758)

ajde_events are custom post types, which are similar to normal wordpress posts. post_title and post_content save title and description for events.

Reply to: tickets(392239)

Ashan,

Please also check this as well as 1.

They want this part:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2025/08/05115537/Screenshot-2025-08-05-at-20.55.09.jpg

to look like this:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2025/08/07063747/Screenshot-2025-08-07-at-9.36.44%E2%80%AFAM.png

Is it possible? I tried to change this with custom CSS, but couldn’t.

Reply to: tickets(393955)

Hello,

What you are trying to  achieve isn’t supported by our products, I am afraid.

In order to request a refund, please create a new ticket under Billing & Accounts and be sure to include the order ID for which you need a refund for and the reason for requesting a refund.