Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Pleaaaaaaaaaaaaaaaaaaaase

IMPORTANT

in myeventon>>>>settings activate the Do not delete eventon settings & data when EventON is uninstalled (if this is not on you’ll lose your events)

then deactivate lite and uninstall it- then upload the pro version and activate

So looking over purchases associated with your email address we see you have only purchased the yearly view but not the full cal view.

perhaps you have used an alternative email addressWould you mind sending us the order ID for this addon purchase from myeventon.com, because we do not see this addon as purchased using your email address in our system. Thank you!

Sounds like you do not have the latest full cal

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

hello, I apologize for the delay in my reply.
please forgive me but i didn’t understand what i have to do can you help me understand please?
thanks for your precious help

Sergio Maria

it does not work for me on several devices.
i have now 2 test pages now

can you test on your phone:
page with shortcode slider and eventon_list:

https://www.clubguideberlin.de/test-3-eventon/

slider works ok

 

page with shortcode slider and dailyview:

https://www.clubguideberlin.de/test-2-eventon/

slider does not work ok it always moves 2 events on finger swipe

@support

Same issue here and also the same as with the last update as I reported here: https://helpdesk.ashanjay.com/ticket/update-2-8-8-to-2-8-9-fails-the-package-contains-no-files/

Don’t ask us to manually update,  you have to fix it on your end by providing an update package WITH files on your update server and

Thanks
JP

sorry audio was out but check the calendar page

see video

Ok, I saw the video and made the settings for the L2 language, however, I did not manage to configure the calendar for the mobile version, could you add it, taking into account the configuration that has the shortcode for the desktop version?

In the “Calendar” page there are two shortcodes, the first one is for desktop and the second one is for mobile.

 

Thanks