Replies for tickets on suppota
Hello. I worked with our IT department to run the debug. Here’s the log file: https://www.dropbox.com/s/id4hlsvefk68njy/debug.log?dl=0.
We also tried deactivating all of our plugins except for EventON but still encountered the issue, so we do not believe that it’s a conflict with another plugin.
I appreciate the help!
The other slider type are not displaying on your test page. The other blocks are anot working. You can see it on admin : https://dev.lige.com/sites/fotokino/16108-2/
Do you know the reason ?
Ok, thank you
Hello,
I Disabled it.
I’m not sure about the disabled SMTP plugin. Also, it seems that the confirmation emails go out to other email addresses, just not gmail. Would downloading the newest version help that? Also, would deactivating the old plugin and adding the new remove any of my data?
How do I know if I don’t have the most updated version? My wordpress doesn’t say that those plugins need updating?
Ashan,
The same on dev2:
https://dev2.myeventon.com/wp-admin/post.php?post=29518&action=edit
https://dev2.myeventon.com/events/var-17/
Name and email are supposed to say holder2.
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
The problem is not in mobile/desktop. It seems that when you logged-in everything is fine, however, when accessing the site as guest, there is an issue with styles and scripts.
Could you try disabling your cache plugin for a test?
Logged-in mobile:
Issue solved.
Thank you for the assistance.
Ok thank you.
I will proceed.