Replies for tickets on suppota
Update from client:
My apologies, Jack. It looks like the system is **not** causing duplicate registration.
Your question prompted us to look a bit more carefully. We realized that:
one person had 2 of the same product in their cart when checking out and
the second person had two different order numbers, so they must’ve inadvertently registered twice.
Hello,
Thank you very much. However, as I mentioned, we sell about 250 tickets per week. It is therefore very urgent that this problem be solved as soon as possible because the participants of the events are waiting for their official certificate of attendance. They are lawyers, magistrates, judges, it is not funny at all…
I can’t deactivate the IP blocking because we have frequent attacks on the website and confidential data to protect. If you encounter any problem while connecting, please contact me directly at anthony@commeco.be. I will answer you within a minute.
I am also attaching a screenshot of the file that is exported to show you what information is missing, namely, the name and email. All empty spaces were before the update, automatically filled with the name of the customer who took the order.
Thanks to you,
Anthony
Hi,
That’s great – thanks for your help. I’ve made the background a shade darker so the writing stands out more.
I did have another question .. in the main event calendar we display the featured image. Page is here:
https://www.madaboutbadges.co.uk/event-calendar/
I’m pretty sure that some time ago the image was displayed as is, so if the image was rectangular then that’s how it was displayed. Now though, it is being cropped and displays as a square. I’m guessing this is as a result of an update to EventON but is there a way of displaying the featured image without any cropping? I don’t mind the image being re-sized but just not cropped.
Thanks,
Andy
Oh I see now. There was some copy that said something like “There are XXX repeat intervals. View Them” that I had to click, now I can see and remove both.
Thanks!
Thank you, after the update it is shown correct.
Hi, I have created a new user account for your needs and with it all works fine.
So, I noticed that the problem regards just our previous “test” account.
Thanks you can close the ticket
Ombretta
Oooooh, that was driving me nuts. I thought it was some sort of conflict. Thanks!
For the test auction that runs from Jan 15-28 why is it saying “Bidding Open” when today is only the 13th?
Sorry for all the questions.
Ashan,
Order on dev2: https://dev2.myeventon.com/wp-admin/post.php?post=29129&action=edit
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.