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Replies for tickets on suppota

Reply to: tickets(387474)

Ashan,

Could you go to

https://www.frankfiess.de/wp-admin/post.php?post=23103&action=edit

and check if this happens on your side:

https://www.frankfiess.de/wp-content/uploads/2025/05/Bildschirmaufnahme-2025-05-16-um-16.10.40.mov

Reply to: tickets(387474)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(387988)

Event Details had this HTML code that affected the output:

I removed it, so More button works now. Please check and let me know.

Reply to: tickets(387829)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at EventON WordPress Page OR Codecanyon. Your review helps us a lot in continuing EventON improvements!

Reply to: tickets(388087)

Hello,

It takes less than 2 seconds to load calendars:

/2025/?evo-ajax=eventon_init_load

Please send us similar screenshot showing your loading times.

It seems that you are trying to load 4 calendars at once on the same page.

Could you try moving each tab to a separate page, if possible?

Reply to: tickets(388103)

Hello,

Could you update EventON, then go to this link and select the correct timezone:

https://namisandiego.org/wp-admin/admin.php?page=eventon#evcal_001b

Also enable “Apply default timezone to all events” on the same page.

Reply to: tickets(388107)

Hello,

I cannot login because of

LOGIN BLOCKED: 2FA is required to be active on your account. Please contact the site administrator.

Could you check?

As for the issue. Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Usually the server requires memory limit increase:

https://docs.myeventon.com/documentations/increasing-wordpress-memory-limit/