Archives: Replies

Hello,

You don’t have enough events to show for each month. Please take a look at this page I created with 1 event per month:

https://tipsytraveller.de/test/

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

Usually it doesn’t let you to delete a plugin, because it’s still enabled on subdomain of your network.

Hello,

Could you tell us more about your issues, so we can help?

Please make sure to cancel your subscriptions:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Also, could you send us order ids of your purchases?

Ok we have done the transfer of license etc now we have a problem with the next update. We are unable to delete the plugin from the multisite network.  We have disabled it on the sites its enabled on but we can’t delete the plugin for 5.0.11 update.  I wish you could simply make the plugin available for autoupdate like every other subscribed plugin we use.

Yes, issue resolved. 

EventON 5.0.11 has more available options in ”Select event calendar WP Query method”. Could you try if any of the new ones help in your situation?

But before, since you have Event Lists: Ext, could you try to limit events shown. Please enable these in Shortcode Generator and then add them to your shortcode:

Our dev will reply to your question about ”Select event calendar WP Query method” ASAP. Sorry for the delay.

Now I also cannot see updates just like on your screenshot:

Could you try updating EventON manually? I believe that 5.0.8 has issues with autoupdates.

Also is EventON activated on your staging website with the same license as on your live website?

So the issue is fixed? Please let me know.

By the way, I can no longer see that updates are available for the EventON plugins on the production site, as well, but I saw them the other day. The version numbers are still the same as the other day, too. 

Hi Artem,

I just logged into the staging site and do not see that updates are available. I have attached the screenshot. What versions should they all read? 

So, I noticed that if there is only 1 event, only 1 event will show on the homepage in the event slider. However, if there are 2 events, then that is when it starts to repeat the events even though hide multiple occurrences is set to yes. 

Any suggestions on why I am not seeing the update option for the plugins even though. you can see it? 

Thank you,

Kirk