Archives: Replies

I’m going to the list of events, and I want to update the event date range (start and end). To do this the only way is to edit the event. I would like to be able to #1. see the true start and end dates in the start and end date columns when i’m looking at the list and #2. be able to change the start and end date using quick edit. i’m available to talk by phone if it helps.

should be working with that shortcode- Please send us wp-admin access to your site as a private message for us to further assist your situation.

So events that you add now are working ok

I am a little confused this event https://www.sfonthebay.com/events/anavivs-table/

why are you adding events for 2020 orperhaps I am reading this wrong

if you could let us know the steps taken to create the event,

are you re-editing an older event to change the date, are you duplicating the event or are you creating events from scratch for 2020

No we have not come across this error before.

you have 2 plugins for stripe- that from a casual read over do the same thing- so that we get a better understanding- whats the difference between the 2

map seems to be working here: https://walesoutdoors.co.uk/test/ (switch to november)

as for caches- Yes there are wordpress caches there are other caches that some web hosts have and some don’t  (siteground for example has a cache that is not accessable from wordpress or the backend)- the photos seem to be working on the events on the map.

as for “products seem not to be able to function as advertised and on a relatively simple website at that.”

you have 52 plugins activated -6 of which are eventon- we didn’t develop the other 46 plugins  and theres always going to be conflicts 52 programs made by different people communicating with each other on the one platform- theres bound to be conflicts. to expect it to be perfect straight away is not realistic with 52 plugins. I call a spade a spade- I’m not saying its too many all I am saying is you should expect some conflicts

onto why don’t some events work

for me they both don’t work see video below

we don’t want you to permanently turn things off- just to turn off temporarily to see if thats causing the conflcit- once we know whats causing the conflict we are in a better positions to fix things- right now we are not going to go through 52 plugins we need your help to pin point whats causing the conflict

1. Just show me the maps add on working on my site (please create a page and send me the link when you have it working) and I’ll stop complaining – it’s clear you don’t care about customer satisfaction and so will not be refunding even though the plugin is not working but if that’s the case I do demand that you make the plugin work soon my site.
2. Are you saying you’ve not answered this as a problem on the ticket I saw and commented on but submitted by someone else? You can see there is a cache as you have access to my backend and hPanel. I have Litespeed. When de-activated the problem is the same. Please just sort this out and get back to me when it is sorted.
3. How on earth can I deactivate woo stripe payment? That’s how I get paid. Are you now saying that the main part of your product is not compatible with woo stripe? If you looked at the configuration you’d see that I am using the variations add on. I wish you guys would look see before commenting, it would save a lot of time and give customers more faith in you as engineers.

So, I am still VERY UNHAPPY as you are placing the responsibility for all of this on me and it is me that has bought your products in good faith and your products seem not to be able to function as advertised and on a relatively simple website at that.

I expect responses other than those already given as there is no way I am about to disable stripe in order to have clients have access to the individual event page. You must find another way. And you must also find a way to have the extra images visible on desktop. If they can be viewed on a mobile phone then they are there and there should not really be an issue.

As for maps, just message me a link to maps working on my site and I’ll then rename and link to it in my menu.

Hello,

We will include the fix in the next version. Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > Scripts & Styling > turn off Write styles to header > save settings > turn on Write styles to header):

.evo_metarow_directimg, .evcal_evdata_row.evo_event_images { height: fit-content; }

Hello,

You can either enable Edit Event > Month Long Event – Show this event for the entire start event Month OR Year Long Event – Show this event for the entire start event Year.

Also make sure to check Edit Event > All Day Event.

3. Apparently the problem is not only with  WooCommerce Stripe Gateway but also Payment Plugins for Stripe WooCommerce. Could you try deactivating them both?

Please also note that just to make sure that EventON works correctly, it’s better to use Varitaions add-on instead of Woo’s variations https://docs.myeventon.com/documentations/set-variable-prices-tickets/ in Events.