Replies for tickets on suppota
Thank you so much, will do!
Had another little issue, not sure why two of the icons on the health guidelines are not displaying: https://dreamweek.org/evt/in-search-of-acceptance-inclusion-and-support-the-lgbtq-reality – can we get some assistance?
Btw, thank you so much for adding this feature, it’s really going to help.
FYI, Kate Wignell is one of the two owners, however that email address isnt in use anymore. The only email addresses associated with Kiss FM are :
timmy@kissfm.com.au (owner)
admin@kissfm.com.au
kate@kissfm.com.au (owner)
kissfmaustralia@gmail.com (app and wordpress account)
Can we have that transferred to kissfmaustralia@gmail.com (the website’s email account)?
As far as the other orders, can you log in with the credentials I provided and pull the account information from wordpress?
Is there someone we can physically speak to about this, if that helps with any concerns you might have about our credibility that we have paid for this, but were not provided the key information?
I’d be happy to set up a call..
Bill, to be honest I am not really sure why it is not pulling the events. We have had customers with 1000s of events that had no issue.
that website returns with time out.
are these both located in same web server?
Found it. order ID is 2001 purchased in 2013. It is for CSV importer addon. Account is with email “kwignell@kissfm.com.au“
I am not seeing any other orders from this account.
Thnak you! It’s our last hope, as I believe the station does not have access to the developers of the site. Even if the developers were still operating, it seems they have run away with our updates!!
Yes it has been challenging, and the timing of these apps stopping working sucks, especially as we are coming out of lockdown. How did you solve your issue?
Fingers crossed, Ashan can help us.
Thank you. That works for me. But I would like to try my best to coordinate the time so I can reduce the time that the slider is wong on my live site. I am on EDT but don’t mind staying up late or getting up early to post staging to live with the updated version of EventOn. I am ready to go now or whenever you say. What time would suggest that I post to live?
I was able to login to https://www.my-hub-retail.com/wp-login.php, the problem is that I cannot login to https://www.hub-retail.com/ua because the email link redirects me to
Could you resend me the email?
Thanks for the support, I managed to solve the problem by creating a new shortcode.
I will be closing the ticket, thanks
Please check my test event: https://www.thesocialzeeland.org/wp-admin/post.php?post=221&action=edit&classic-editor