Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Not sure, I’ll need to double check the log.

Sure, I understand and that’s great. But, now any link that I put in my bash script will be void in 24 hours.

Is there a work around. Having the static link allowed me to get the csv without an issue.
Manually downloading all the csv files is time consuming.

Any help would be appreciated.

Thanks

Iain 

Hi Artem,

Thank you for the instructions. I have shared the FTP access details with you so that you can enable debugging and check the PHP error logs. Please let me know once you have completed the steps or if you need anything else from my side.

Hello,

Do you see the same issue on our test server:

https://dev2.myeventon.com/test-1029/

Can we take a look at your page without accessing wp-admin?

Hello,

EventON doesn’t support Parent/Child order and simply shows the whole list of types sorted by title. Please try changing some Child types to Parent to fix the issue.

Works correctly on our test site:

Can we try to test this on your website?

Hello,

Which version did you update from?

For security reasons most back-end links in WordPress has “nonce” that limits who and when can use the link:

They shouldn’t be changed or disabled.

Please take a look at this thread related to your question but for a different plugin: https://wordpress.org/support/topic/disable-nonce-verification/

Hello,

Please send us Order IDs of your purchases.

Also make sure to cancel your subscriptions:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Perfect! If you have any further questions or concerns please create a new ticket.

Thank you for letting us know! We have limited support for PHP customizations since it’s against CodeCanyon’s Support Policy.

If you have any further questions or concerns please create a new ticket.