Archives: Replies

We are sorry for the delay. Ashan will check this ASAP.

It seems that your user role doesn’t have any access to Media:

Could you check capabilities list and make sure that the user role can see images in Media?

Hello,

What’s your current shortcode?

Please send us wp-admin access to your site from “Access Info” box on right side menu, to further assist your situation.

Hello Jarrow Hall,

Please create a new ticket with included login info, so we can apply the patch to the code.

Hello Laura Hannema,

Could you create a new ticket with included login info, so we can apply the patch?

Hello,

Here is a patch fix that will fix it. Remove the “return;” value in the code.

Ashan,

The same on dev2 with customer’s shortcode:

https://dev2.myeventon.com/test-74/

Please find “December” event on 01-04 of December.

I believe that there is an issue with Event Lists: Ext, however no issues with basic Event Lists:

https://dev2.myeventon.com/test-72/

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hi, we’ve encountered the same issue. How would we go about editing the HTML code in Elementor?

The red rectangle is gone now with the code but the eventcard doesn’t still popup. Can you help me with this?