Reply to: tickets(409125)

FTP access

Hostname: w92.d1e.myftpupload.com

Port: 22 

Username: client_b8683c6ec3_1162653

 

Password: FV8SSYSleqVG0D

Reply to: tickets(409125)

https://marryingmybestfriend.com/wp-admin/

Username: marrymybestfriend

Password: JadraDeshelle39.

Reply to: tickets(408625)

Ok, thanks Artem. To be clear, this is what I need to do:

Go to my wordpress control panel, then go to plugins and then deactivate and then delete EventOn Version 5.0.10 (see attached). Upload the new version you sent me and then activate it. Then after the update remove ux_val from [add_eventon_search] shortcode. 
Is this correct?

Reply to: tickets(409125)

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Please also send us FTP access to your site via Access Info.

Reply to: tickets(409168)

Hello,

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Reply to: tickets(408960)

Once again, the calendar is not loading on this site, even after switching to a less resource intensive shortcode. After talking it over with our web host, they’re wondering about the following, and I’m hoping you can enlighten me on this:

In this case, I’m not seeing a plugin conflict causing this memory leak, and it seems the extremely high memory usage is stemming from the eventON plugin directly. It might be a good idea to touch base with the plugin developers to see why this plugin is requesting in excess of 500MB memory limit with a single request, as they may have some tips for reducing that usage. 

Reply to: tickets(409112)

The time is now correct, thank you! I did notice a change that I cannot download the isc file from my phone anymore. I get a message saying ’safari can’t open this file’ the icalendar validator says there are a few errors when I load an example event: 

Errors

  1. Lines not delimited by CRLF sequence near line # 1Reference: RFC 5545 3.1. Content Lines
  2. Mismatched ’BEGIN’ and ’END’
    (BEGIN:VEVENTnUID:6a39a3791605bnDTSTAMP:20260622GMT210457ZnDTSTART:20260623UTC181500Z,
    END:VEVENT) near line # 12
  3. Must have at least one component near line # 1Reference: RFC 5545 3.6. Calendar Components
  4. Invalid DTEND value, must be a valid date or date-time value near line # 6Reference: 3.3.5. Date-Time

Reply to: tickets(409167)

Hello,

Thank you for your messages!

I am going to escalate this ticket to our account manager to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!