Reply to: tickets(381287)

Please also note that I still cannot recreate the issue on your website.

Try doing this. Make a new event. Name the full event with location and date, then delete location and date, and save

Reply to: tickets(388509)

Those two events are completed, but they still show under “Related Events” for main event https://www.kxxo.com/events/food-yard-waste-composting-workshop-2/ . When I assigned them to the Related Events section for https://www.kxxo.com/events/food-yard-waste-composting-workshop-2/ they hadn’t occurred yet. Now they have finished and should drop off the list. Instead, they are still there, but their date has changed to January 1, 1970. Instead of EventOn changing the date for expired Related Events  to January 1, 1970, it should get rid of them. Thanks!

Reply to: tickets(388470)

Ashan,

The ticket (message #350341):

https://helpdesk.ashanjay.com/ticket/conflct-with-stratum-and-max-mega-menu-plug-ins/

But the message is private.

Reply to: tickets(388470)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(388470)

it would have been this ticket #350324 from a year back. we didnt delete or suspend that ftp account.. till it was used to compromise our website.

Reply to: tickets(388534)

The weird thing is, that it actually worked before. Something changed. Not sure what.

If I want to change the way eventon opens these urls, what file do I go into in file manager?

Rasmus

btw: Its possible to have the link automatically choose preferred map app,  I think. Check this code I have on another page on my site:

function openInMaps(address, event) {
event.preventDefault();
const encoded = encodeURIComponent(address);
const ua = navigator.userAgent || navigator.vendor;

if (/android/i.test(ua)) {
window.location = ‘geo:0,0?q=’ + encoded;
} else if (/iPad|iPhone|iPod/.test(ua) && !window.MSStream) {
window.location = ‘comgooglemaps://?q=’ + encoded;
setTimeout(() => {
window.location = ‘https://maps.google.com/?q=’ + encoded;
}, 500);
} else {
window.open(‘https://maps.google.com/?q=’ + encoded, ‘_blank’);
}
}

Reply to: tickets(387976)

Please go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it.

Reply to: tickets(388422)

Are you ever going to answer my tickets and fix this critical problem? I still have desactivated the EventOn plugin because, if I activate it, my site is blocked because of you vulnerability issues…

Reply to: tickets(387976)

Respectfully, the plugin has vulnerability issues that require resolution (as mentioned in a recent helpdesk post). Once there’s a patch, I would like to download it immediately to alleviate the vulnerability. The specific question being asked is, “Where can I download a zip file to update your plugin?”

Reply to: tickets(388107)

while you wait for Ashan I thought I’d have a look

the first 2 shortcodes were incorrect

they were using events list shortcodes within a events list extended shortcode- I cleaned that up

so for now the calendars are loading- however the filter section is not requiring more diagnosis

do you have a cache running- I can’t see one but perhaps theres a server cache- because normally caches are turned off when you are logged in and turned on when logged out which could be causing the eventon not to work right when not logged in