Archives: Replies

Sorry just jumpingin. Seems like your website is suspended?

Please share the updated website information.

Ok I have restored it to an older version. You see now you can understand why I have insisted so much on you guys doing the updates, it’s just keeps breaking the page. I have had this same issue over 8 years with this site, IMPOSSIBLE to update.

Please tell Ashan that if he thinks he can fix it, to do so when it’s nighttime in Spain, between 1am to 6am. Otherwise I am in trouble.

If he cannot update my site to please reimburse the payment. Ideally at least the QR should be installed and working.

I am going to sleep now, but will be looking at this chat since very early in the morning, so  please keep me posted.

Good night, and thanks for your help.

 

With your server’s specs it seems that you need to reverse everything to the point when it was working. Or please wait for Ashan to respond. Maybe he can offer some solution. I’ve contacted him directly about this.

Hello,

Are you referring to these links on WooCommerce’s confirmation email?

Ashan,

Could you go to

https://www.frankfiess.de/wp-admin/post.php?post=23103&action=edit

and check if this happens on your side:

https://www.frankfiess.de/wp-content/uploads/2025/05/Bildschirmaufnahme-2025-05-16-um-16.10.40.mov

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Event Details had this HTML code that affected the output:

I removed it, so More button works now. Please check and let me know.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at EventON WordPress Page OR Codecanyon. Your review helps us a lot in continuing EventON improvements!

After I cleared the cache plugin, it started working:

Could you check?

Hello,

It takes less than 2 seconds to load calendars:

/2025/?evo-ajax=eventon_init_load

Please send us similar screenshot showing your loading times.

It seems that you are trying to load 4 calendars at once on the same page.

Could you try moving each tab to a separate page, if possible?