Archives: Replies

Reviews and Schedule views on my side are working completely fine:

Could you send us screenshots from your side?

In order to request a refund, please create a new ticket under Billing & Accounts and be sure to include the order ID for which you need a refund for and the reason for requesting a refund.

Still cannot access the website. IP: 37.11.239.139

Also files cannot be attached. Please upload it somewhere and send us a link.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Hello,

Please go to EventON > EventTop > add Event Time to Designer.

Hello,

I cannot see the page:

Could you publish it and let us know?

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Also I’m sure this exact issue was resolved since I remember seeing it fixed. I wonder if an update might have bought the issue back?

Hello, Thank you, this is a solution. However I really would like this website to be able to accept ICS imports so the club can modify events from the google calendar.  We often need to change the date / cancel and add ticket links sometime after posting. I also would love to have an option not to show the end date in brackets when an event goes past midnight. I have submitted this as a feature request.

Kind regards,

Rob

Dear EventON Support Team,

Since my website stopped working after your attempted updates—and I received no response—I had no choice but to restore it to an earlier version so we could continue selling tickets for the weekend.

I’ve also deleted the FTP access I provided, which was initially used but later inexplicably reported as non-functional.

Please let me know if you are still able to provide the support I paid for, when it can be done, and whether you are able to maintain clear communication moving forward. If not, I kindly request a refund for the support and plugin update services, as I will need to explore other solutions that reliably meet my needs.

Please note that I have already contacted Envato regarding this situation.

Best regards,
Raquel Escobar