Replies for tickets on suppota
I received RSVP confirmation email from your server:
I believe that Tickets should also work.
When I give ticket number I was referring to the circle area in attached image for future referenece.
Ah, sorry! I thought you were referring to tickets on our Helpdesk.
Have you tried checking if the original issue is gone now with SMTP?
Ah, sorry. EventON duplicates all fields from the copied event.
“Competed” simply tells that the event is in past and not available anymore.
Please follow this guide:
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
Kindly check now, should see option for higher upgrade levels.
EventON plugin is not updating from Backend of the site. So how can i update to EventON to 4.9.7?
Yes please thanks.
Hi Artem,
I can see that already, thx a lot 😉
My question was:
1. why is this filed not disabled on event duplication
2. what is the functiounality, if the event is still visible even if the field is activated
Thx, Axel
So do I go to my hosting company and tell them that there server is causing this issue and to fix it?
I’ve followed the document and I got this again. I honestly am not good at this stuff and I admit to being really frazzled and concerned that in the end a big event that I was tasked with undoing will be my due to me. This has already been approved to move forward and going back to tell them it’s not working after convincing them gives me major anxiety with the website being promoted on all print materials.
Here is the message i got from smtp
When I give ticket number I was referring to the circle area in attached image for future referenece.
What I’m trying to accomplish is not redo the same thing with same results which is why I was asking about the server as this seems to be the direct issue you are referring.
Hello,
Do you want to refund these two add-ons?
Event Photos Plus – Single Site
EVOEP4433cb79-68e5-467c-91ca-8f13dc440685
Subscriber – Single Site
EVOSB16fecdef-cba0-4b89-83b6-ba7a64f263bc
I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
Ah, Visual Editor is usually enable by default. I thought you were referring to a different thing. Page Builder or something.
Still no issues on my side:
How can we see the issue? Could you tell us more?