Replies – Page 11200 – EventON Help Desk

Reply to: Event showing in the wrong month

I’ve recreated events on our test server and everything works (Month Span and Month Span March): http://dev2.myeventon.com/aaa/. Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Is there a reason the automatic update didn’t show for this update?

Autoupdate doesn’t work for everyone at the moment.

Reply to: 2 translations that i cannot find

Hey,

I loaded loco translate and I do not see a yranslation there added. Can you add and re-generate the loco file?

Reply to: Event showing in the wrong month

Hello,

Could you please update EventON? Before update please backup EventON’s data, settings, translations.

Reply to: countdown working for only 10 sec then stop count?

Hello,

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Please check this event with countdown http://dev2.myeventon.com/13240-2/ on our test server with default Twenty Seventeen theme.

Reply to: Some events aren’t showing at all. For example on Sept. 21 there is a repeating event starting. But it doesn’t show on the calendar at all

Hello,

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

I’ve recreated your Event on our test server and it’s working how it should be: http://dev2.myeventon.com/ticket-89021/. Check September 21st, Test.

Reply to: The dates all show 01 JAN

Hi Bill,

We are currently on 2.6.12 version.

You are using very old one. Can you update to latest version and check once?

Also, have you modified or customized any of the plugin files in any way?

Reply to: My ticket add-on stopped displaying the cart after the latest woocommerce upgrade from 3.3.3 to 3.3.4. Any idea when this might be patched?

Hello,

The latest version of Tickets add-on is 1.7.4 at the moment. http://www.myeventon.com/addons/event-tickets/

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: Some events aren’t showing at all. For example on Sept. 21 there is a repeating event starting. But it doesn’t show on the calendar at all

Reply to: My ticket add-on stopped displaying the cart after the latest woocommerce upgrade from 3.3.3 to 3.3.4. Any idea when this might be patched?

I don’t see a record of my having purchased the Bookings add-on. I’m still using 1.6.8. See the thread above. I still can’t update WooCommerce on a client site because of a conflict with the ticketing plugin. As of May 7 you said you were close to a new ticketing plugin version which would fix the issue with WooCommerce. But since then I haven’t received any notice from Code Canyon that there’s a new ticketing add-on available. Could you PLEASE provide clarity on this? I love your calendar plugin but holy crap it’s a major pain to keep it up to date, find license keys, interface with Code Canyon, find the right support channel, and manage all the account stuff.