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Replies for tickets on suppota

Reply to: tickets(388872)

The snippet:

https://www.portugalrunning.com/wp-admin/admin.php?page=wpcode-snippet-manager&snippet_id=42282

The last section:

https://www.portugalrunning.com/eventos/epicx-azores-2025/

Reply to: tickets(388268)

Hello, I have been experimenting with different sites & multisite vs regular wordpress builds, and it appears that there is a conflict with oxygen builder. 

The main site in this multisite, admin.morningstar-counseling.com, doesn’t use oxygen; rather it uses one of the default WordPress themes. 

An event with a link to open a virtual meeting works here:

https://admin.morningstar-counseling.com/events/new-test-event/

So the redirection of “/var/event_access” works correctly on that event, but not on the oxygen-built sites. 

if you want to view that event & that site, I gave your account admin privileges to it.

Reply to: tickets(389066)

Thank you for your response.

I followed your instructions as suggested. However, the calendar still does not load within my mobile app TLN Inside using the latest version.

Please find attached a screenshot for reference.

You can download the app (and check the “AGENDA” section) here:

👉 https://tlninside.fr/application-mobile-pour-sortir-a-toulon-et-environs-83/

Looking forward to your assistance.

Reply to: tickets(386235)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at EventON WordPress Page OR Codecanyon. Your review helps us a lot in continuing EventON improvements!

Reply to: tickets(389060)

Hello,

I enabled two more:

And they stay enabled after saving the settings.

Could you check and let me know?

Reply to: tickets(388721)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at EventON WordPress Page OR Codecanyon. Your review helps us a lot in continuing EventON improvements!

Reply to: tickets(389062)

Hello,

I cannot login because of

ERROR: Too many failed log in attempts.

Could you check?

Please also go to EventON > EventTop > make sure that Countdown Timer is added.

Reply to: tickets(389066)

Hello,

Please re-download the current version of EventON and update it.

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!