Archives: Replies

The license was renewed under an email address I no longer have access to. I don’t have an order ID. I hope the information above is enough.

Hello,

Are you referring to this repeating event:

Could you check and let me know?

Ashan,

Did you remove evotx_checkout_additional_fields_settings from the code?

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Hello,

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

Could you try refreshing permalinks according to this guide:

https://docs.myeventon.com/documentations/single-events-page-not-working-404-error/

Are you referring to this page?

https://docs.myeventon.com/faq/

Hello,

I tried checking the HTML code, but cannot find anything that can help with this issue, I am afraid.

Could you try contacting the plugin developer and ask if their plugin can affect other plugin’s modal windows?

Ashan,

Can we help from our side?

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Do you have Autocomplete plugin installed on your server or did you follow this guide:

https://docs.myeventon.com/documentations/auto-complete-ticket-order/