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I did these steps and no change. Could you please look again.

UPDATE: WE NOTICED that when the event dansons djs events of the 12 july was created from a previous event, that the SKU was that of an older event DJ1206. DJ1206 was a past event that had been sold out.

We have recurrent events at our venue and although in the past we had wanted to use your recurrence option, this cannot be used because the client wishes to change the event photo so that it looks different to END USER. So when we recreate a new recurrent event we take the original event and DUPLICATE.  The product created has a variable in the tickets (adult, adolescent, child) which is regenerated.  MIGHT THIS BE THE ISSUE.

We hope to hear from you soon.

 

Also, we have found that many EVENTON UPDATES so far have created new issues. This sometimes takes 3-5 hours of IT SUPPORT for our client.  We test in dev environment every update but cannot test for EVERYTHING.  – 1 issue was TImezone issue  Ticket #339045 (ticket  2- QR ISSUE Ticket #358737 3- PAST EVENT for purchase at other date Ticket #341670 4- Event disappeared before en of envent Ticket #351383

 

Do you test updated before releasing 🙁 How can we avoid this? Can you please guide us.

I have tried all the options in Select calendar event content filter type, but nothing happens. Also with and without Write dynamic styles to header

Thanks!

Thanks for your fast response.

The Cache tool doesn’t solve the slow loading problem. As far as I can see, even on your demo page, the events are loading very slow.

Using a different Featured Images display style solved the problem withthe image.

 

Thanks

Alex

Hi Ashan and Artem

Since last update it seems working ok in general, but two issues are still there:

• It is impossible to create and choose speakers
• the text format of the Tickets settings boxes brokes when publishing. Sometimes, 1 of 10 aprox, the format is conserved but disappears again after. The presentation is very awful and strange for the clients, just in the moment before their purchase.

Thank you for being there

We tried to create a new event and no tickets are available. We are now stuck and cannot sell any tickets.

THIS IS URGENT.

Just in case Ashan needs it: Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

Ashan- the main cal never loads- BUT events list does load- even 12 months worth but the main cal never loads- very weird

no need to read through the entire ticket- log in and then make this page public while you work on it

https://chainsandcoffee.com/event-test/

as that has the main calendar on it (it used to be on his home page but it doesn’t work) so that page will allow you to diagnose

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.